Returns Policy

1. Returns of products at the Company's charge:

The return of products is charged to the Company in all the following cases
cases:

• 1.1 In all cases in which goods other than those sold are delivered, by type or quantity.
• 1.2 In case the item has damaged packaging at the time of delivery, completely or for the most part.
• 1.3 In the event that any product(s) is/are found to be defective upon delivery to the Customer (hereinafter referred to as "DOA"). In this case, the return of the products will be accepted within seven (7) calendar days of delivery to the Customer. The foregoing is without prejudice to the individual DOA policies of the manufacturers of the Products provided they comply with Applicable Law.
• 1.4 In case it is determined that the product lacks a property, which property has been previously agreed in writing with the Company.
• 1.5 In case the product is found to have a manufacturing defect. In this case, if this is confirmed by the authorised repairer providing the guarantee of good functioning, the following applies: The warranty is provided for a limited period of time indicated in the detailed characteristics of the product and has the minimum legal duration specified in the Applicable Laws.After the expiry of this period or repair, the replacement of the products is possible at an additional charge after a new agreement with the Customer.

In cases of return with the company's charge, the products must be returned in the condition in which they were received by the Customer and at the agreed time.

For all the above cases, the return of the product to be replaced should be made with all the documents that accompanied the product and its complete packaging (unless it is a defect that was discovered later than the delivery and the packaging does not exist or also except in the case of a product whose packaging was received by the distributors at the time of delivery of the item). The return of the products at the Company's expense will be carried out either by the Company's personnel and means of transport or by courier, or at the Company's headquarters
Company. After the return of the products, the defect reported by the Customer is checked and then the Customer is contacted to inform him about the results of the check.

In case of return of the products, depending on the case, a free repair or replacement will be carried out, otherwise a reduction of the price or cancellation of the transaction in accordance with what is specifically defined in article 540 of the Civil Code under
provided that the products have been previously received and checked by the Company. In case of cancellation, the refund to the Customer will be made in the same way as the payment was made with the Company's care. Specifically, the refund to the Customer, in the case of payment by credit card, will be made by cancelling the credit card charge, which will be done with the Company's diligence, and in the case of payment by cash, if the Customer had chosen the "pick up from the store" option, it will be made by returning the money to the Customer from the head office.

In the event that the products are returned damaged or incomplete, the Company has the right to claim compensation from the Customer, the amount of which will be determined by the condition of the products, and to proceed unilaterally and without
on the other hand, in full or partial set-off of its claim against the Customer.

2. Returns of products at the Customer's charge:
Return of products at the Customer's expense may be carried out in cases where the Customer for any reason other than the above,
changed his/her mind and no longer wishes to purchase the product, provided that the withdrawal period referred to in Section 5 has not expired and the Customer had expressly chosen a delivery method other than the cheapest standard delivery method offered by the Company. The return of the products can be made either by the Customer himself at the Company's headquarters or by sending them, with the Customer bearing the shipping costs, after consultation with the Company's staff. In both of the above mentioned cases, the product must be in perfect condition along with all original documents that accompanied the product (e.g., A.O.T., Retail Receipt, etc.) and its complete packaging. At in the event of return of the products, and provided that they have previously received and inspected the products by the Company, the return of the money to the Customer, will be made in the case of payment by credit card, by cancelling the credit card charge, which will be done with the care of the Company and in the case of cash payment, if the Customer had chosen to pay in cash, if the possibility "pickup from the store", will be made with a refund of the money of the to him from the headquarters. In the event that the products are returned damaged or incomplete, the Company has the right to claim compensation from the Customer in the amount of of which will be determined by the condition of the products and make unilaterally and without any other party to the total or partial set-off of its claim of the same towards the Customer.

3. Right of withdrawal

• 3.1 From the initial submission of the Customer's order up to a period of 14 calendar days from delivery (in the case of products) and
  even when there are several in the same order since the delivery of the last one and when there is an obligation to deliver products regularly
  intervals from the delivery of the first, the Customer is entitled to withdraw from the sale.
• 3.2 This withdrawal is unjustified and without any charge and if the item has already been delivered the Customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and packaging in perfect condition. The return of the item is accepted only if the Customer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
• 3.3 The notice of withdrawal shall be made in writing or electronically and the Company is obliged to send a confirmation of receipt of the notice of withdrawal as soon as it is received.