Terms and conditions of use

Terms & Conditions

General Information

The limited liability company under the name “IOANNA STIVACHTARI”, operating under the trade name “CareShop”, has created the website www.CareShop.gr in order to provide services, products, company information, as well as information regarding our physical stores, partners, and collaborations.

Every visitor/user of the website is required to carefully read and comply with the present Terms & Conditions before using the website.

By using the website www.CareShop.gr, users automatically accept the Terms & Conditions as they apply at any given time. CareShop reserves the right to modify or update these terms without prior notice and undertakes to promptly update any changes on the website.

Users may stay informed about the latest updates by checking the publication date displayed on the website.

The website and its services are intended exclusively for adults. Minors are prohibited from using the website and its services without parental consent. CareShop bears no responsibility for unauthorized use by minors.

In cases where additional terms apply to specific services or products, such terms supplement the present Terms & Conditions and prevail in the event of conflict.

If any provision of these Terms & Conditions becomes invalid or unenforceable, the remaining provisions shall remain in full force and effect.

CareShop shall not be held liable for any failure to comply with these Terms & Conditions due to force majeure events.

The operation of the online store is governed by the applicable Code of Consumer Ethics and relevant Greek and European legislation.

Website Content

Visitors/users are prohibited from interfering with, modifying, or altering the website www.CareShop.gr in any way.

CareShop makes every effort to ensure that all information presented on the website is accurate, complete, valid, and up to date. Product images are indicative and may differ from the actual product due to changes made by manufacturers.

All product information displayed on the website is provided by the respective manufacturers and complies with current legislation. CareShop bears no responsibility for inaccuracies, omissions, or packaging alterations caused by third parties.

CareShop shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the website, products, or services provided through it.

User Obligations

Users agree to use the website lawfully, ethically, and in accordance with the present Terms & Conditions.

The trade name, trademarks, logos, graphics, texts, photographs, and all website content are the intellectual property of CareShop or their respective owners and are protected under applicable copyright and intellectual property laws.

Users are strictly prohibited from:

  • Copying, reproducing, distributing, or exploiting website content without written permission
  • Posting misleading or defamatory content regarding CareShop, its services, or products
  • Installing malicious software or attempting unauthorized access to the website
  • Sending spam, unauthorized advertisements, or promotional material
  • Interfering with the website’s operation, security, or accessibility

Any unlawful activity may result in legal action and claims for compensation.

Security & Availability

CareShop applies modern security measures and encryption technologies to ensure safe online transactions.

All card payments are processed securely through the protected environment of Viva SmartCheckout & Paypal using SSL encryption technology.

CareShop makes every effort to maintain product availability and uninterrupted website operation. However, product availability and website accessibility may occasionally be affected by technical issues, high traffic, or external factors.

CareShop reserves the right to modify, suspend, or discontinue any part of the website or services without prior notice.

Order Cancellation Policy

Customers may request cancellation of an order, partially or fully, before shipment confirmation.

Cancellation requests can be submitted via:

Orders may be automatically canceled in cases such as:

  • Incorrect customer details
  • Lack of communication
  • Non-payment within 5 business days
  • Product pricing or discount system errors
  • Repeated unjustified refusal of delivery

CareShop reserves the right to refuse or cancel orders under suspicious or abusive circumstances.

User Accounts

Visitors may create a personal account on www.CareShop.gr in order to access offers, updates, and personalized services.

Users are responsible for providing accurate and truthful information during registration and for maintaining the confidentiality of their login credentials.

Only individuals over 18 years old with full legal capacity may create an account.

Users are solely responsible for all activity conducted through their account and must immediately notify CareShop in case of unauthorized access.

CareShop complies fully with data protection legislation and safeguards all user information according to its Privacy Policy.

Newsletters

Users may subscribe to newsletters by providing their email address and accepting the relevant Terms & Privacy Policy.

CareShop may send newsletters containing news, offers, and promotional content.

Subscribers can unsubscribe at any time through the unsubscribe link included in every email communication.

Newsletter distribution is managed through trusted third-party providers such as MailChimp, in compliance with applicable data protection laws.

Personal Data Protection

CareShop fully complies with the applicable GDPR and personal data protection legislation.

Personal data is collected only when voluntarily provided by users and is used exclusively for:

  • Order processing
  • Customer support
  • Service improvement
  • Promotional communication (with consent)

For more details regarding the collection, storage, and processing of personal data, users should review the Privacy Policy.

Return Policy

At CareShop, customer satisfaction remains our priority even after purchase.

Customers have the right to withdraw from a purchase within fourteen (14) calendar days from the date of delivery.

Returned products must:

  • Be unused
  • Remain sealed and unopened
  • Include the original packaging and purchase receipt

For hygiene reasons, returns are not accepted for:

  • Tester perfumes
  • Lip glosses
  • Mascaras
  • Eyeliners
  • Lip liners
  • Nail polishes
  • Any products in direct contact with the skin without protective seals

To initiate a return request, customers must contact:

Return shipping address:
Χαριλάου Τρικούπη 27
63100 Πολύγυρος

Refunds are completed within 5 business days after receipt and inspection of returned products.

Customers may alternatively request product replacement with another item of equal or greater value.

Company Information

IOANNA STIVACHTARI
Cosmetics & Fragrance Trading

Charilaou Trikoupi 27
63100 Polygyros, Greece

VAT Number: 046918926
Tax Office: Polygyros
Phone: +30 2371400883
GEMI Number: 32788557000